Reference

How bk999 Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, or contact our support team.

Account data protectionPayment record handlingYour right to access or delete dataCookie and device data useDirect contact path for data requests
bk999 How bk999 Handles Your Personal Information
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to review, update, or request removal of your personal data, reach out through any of the channels below. Data-related requests are handled separately from general account queries — label your message clearly so our team routes it to the right person without delay. We aim to acknowledge every request and provide a substantive reply within a reasonable timeframe.

Team online

Live Chat

Start a live chat session from your account dashboard. State that your query is a data privacy request so it is escalated directly to the right team.

Email Support

Send your privacy request to our support email address. Include your registered mobile number and the specific data you are asking about for faster handling.

Account Settings

Some data corrections — display name, mobile number, preferred payment method — can be updated directly inside your account settings without contacting support.

HOW WE PROTECT YOUR INFORMATION

Data Handling, Cookies and Account Security

We apply layered measures to keep your account data secure: encrypted connections on all pages, session tokens that expire after periods of inactivity, and strict internal access controls. Cookies record session state and your device preferences — not browsing activity outside bk999. You can adjust cookie permissions through your mobile browser settings at any time, though some account functions depend on session cookies to work correctly.

Encrypted Connections

Every page on bk999, including the deposit screen where you select Touch 'n Go eWallet or Boost, runs over an encrypted connection to prevent interception of your payment and account data.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your payment choice — for example, if you regularly deposit via GrabPay, the checkout remembers that selection.

Data Retention

Account and transaction records are kept only as long as legally required or needed to resolve disputes. When retention periods expire and no obligation remains, data is deleted from our systems.

Third-Party Sharing

We share data with payment processors — Touch 'n Go eWallet, Boost, GrabPay — only to the extent needed to complete your transaction. We do not sell personal data to any third party.

Common Questions About Your Data Rights

These are the questions we hear most often about how your information is handled. If your question is not covered here, contact us directly via live chat or email and we will respond with a clear, specific answer.

We collect your name, email, mobile number, and the payment details needed for deposits and withdrawals. Device type and session logs are also recorded to protect your account from unauthorised access.

Transaction references from Touch 'n Go eWallet, GrabPay and other payment rails are stored in encrypted logs. Access is restricted to staff handling your specific deposit or withdrawal query.

Yes. Send a data access request through live chat or email with your registered mobile number. We will compile and share the records we hold on your account within a reasonable timeframe.

Contact support and specify that you are requesting data deletion. Where no legal retention obligation applies, we will remove your records and confirm in writing once the deletion is complete.

No. We share data only with payment processors — such as Boost or DuitNow — to complete your transactions. Your details are not passed to advertisers or unrelated third parties.

Cookies maintain your login session and remember your payment preference, like a saved GrabPay selection. You can manage cookie settings in your mobile browser, though turning off session cookies may affect account login.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.